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Internet Explorer 7/8 causes XP Active Desktop to crash

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I seeing this message.

asked Jan 3, 2012 by anonymous  
retagged Apr 20, 2013

1 Answer

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Log in as user.

Run Regedit

Browse to HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Desktop\SafeMode\Components

And

HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Desktop\Components

Change the DeskHTMLVersion key from 272 to 0 on both keys and reboot.

If the user has a persistent problem with this, run a Spyware detector/cleaner - malware may be causing the issue.

user_id:

If the problem persists your can delete the Desktop.htt file from C:/Documents and Settings/Profile/Application Data/Microsoft/Internet Explorer/Desktop.htt"

This can be done remotely by connecting to the remote registry then browsing to HKEY_USERS and selecting the long SID string that begins S_xxxxx(+loads of numbers, without _classes on the end). If you afterwards stop the Explorer.exe process then create a new process in Taskmanager the user should not even have to log off.
answered Jan 3, 2012 by anonymous  
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