Share this question

Welcome to Teachnovice Q&A, where you can ask questions and receive answers from other members of the community.

This is a collaboratively edited question and answer site for computer enthusiasts and power users. It's 100% free, no registration required.

Outlook 2016 only syncs folders when clicked?

0 like 0 dislike
I'm using Outlook 2016 with Exchange v15.1. If I log into Outlook Web Access (OWA) I can see dozens of unread email throughout my folders, but in Outlook I have to click each folder individually to get it to synchronize.

How can I fix this?
asked Sep 29, 2016 by ctote  

What do you know about your Exchange server? Is this Office 365, your organization, or something else? e.g. do you know the version of Exchange?

It's exchange, looks like 15.1.x.x

Also, in Outlook > File > Info > Account Settings > E-Mail tab, double-click your Exchange account and tell me if "Use Cached Exchange Mode" is checked or not, and if so, what the "Mail to keep offline" slider is set to.

Are you using any Public or Shared folders of any type, or have our Outlook profile connected to any other users' mailboxes?

Try creating a new Outlook profile against this Exchange account and see if the issue persists. Also, since this is Exchange 2016 which is still in Preview, there's ample room for this actually being a bug.

Yes, it's checked - set to 12 months

Nope, I do not.

for now, this seems to have done the trick. Add an official answer for your bounty, if you wish.

Answer added. Glad this got things sorted out for you.

1 Answer

0 like 0 dislike
Best answer
Try creating a new Outlook profile for this Exchange account. Sometimes odd behavior in Outlook can be sorted out with a new profile.

Also, since Exchange 2016 is still in Preview, there's the possibility this is due to a bug, although I searched diligently for reports by others of similar behavior and found none.
answered Sep 29, 2016 by Twisty